Tropic Waters Pet Center

Folks, this is THE pet store. Pet owners of reptiles, birds, fish, gerbils, or any animal other than a cat or dog know it's tough to find a reliable source of both the actual animals and quality supplies- this store has it all, truly. It would take all day to go through the kinds of pets and products you can get here. Bird cages and feed, gerbil cages and feed, cat food and litter, dog food and toys- the best part for me is the extensive reptile and aquatic selection. There's a healthy selection of birds and mice, but there is an INCREDIBLE assortment of scalies- stingrays, turtles, aquatic frogs, snakes, lizards, and all manner of fish. Anything you could want for an aquarium, terrarium, paludarium, or reptile enclosure is well stocked and from small and/or reputable brands, including an impressive variety of actual tanks. This whole store is an adventure, and it has all the heart and ingenuity of a local pet store. I am not easy to please when it comes to pet stores because of how many shortcuts a business can take, but here the employees are delightful, the atmosphere is perfect, and the animals are all obviously happy where they are- that isn't something you can find in any large chain pet store. I loved every minute here, and for the first time for me, I was delighted to ask for a rewards membership the first visit. I can't wait to come back, and I encourage you to check it out if you own any kind of pet... And as a lovely bonus, they have a few resident animals that have been rescued over time!

Don't get me wrong tropic waters is the best pet store I have ever seen/ been too, but I bought a rabbit from them today and I was not impressed with the patting on his tail and part of his stomach. I had to work out the mat and a few pieces of feces out of the tail and that took me the better part of an hour. I get that it's hard to keep everyone clean but that is one thing I believe could be focus a little bit more even if it's just a little brush through. There are the pics of the matting and all the other hair that came with it.

I called to inquire about re-homing my 3 goldfish. I told the worker I had saved them from a tiny, unheated, poorly maintained pond that was left behind by people who had moved away and the fish were left to die. From the beginning the person I spoke to was incredibly condescending and lectured me for “stealing” these fish. She said that I could get in a lot of trouble for taking them and that I should put them back. I just wanted to find a place that would take them in and I most certainly didn’t need a scolding for saving them when they were left to die. I then spoke to a manager who wasn’t very nice either and decided I’ll find somewhere else to take them where I won’t be chastised. Their holier than thou approach to my inquiry was rude and unappreciated.